• Click 2 Call – Initiate calls direct from your
• Call Recording – Stored with the activity and can be accessed direct from you CRM or our Cloud Portal
• Inbound Screen Popping – Customers details automatically pop onto the screen when a call is received
• Real time dashboards – view all agents activity in real time
• CloudCall Communicator
• Click to Conference
• Auto – attendant IVR
• CloudCall Campaigns
• CRM auto Sync
• PCI call recording
• Call queuing
Cloudcall requires no additional hardware and works alongside the existing hardware in the business. You can still use your existing phone system and handsets.
Also If you are looking to change or review your phone system - we provide a VOIP solution which is called Cloudcall Enterprise.
Our VOIP solution has such features as:
• Built in call recording - Our Enterprise plan comes with built in Call Recording, giving you full access to all your incoming and outgoing calls - even months after the event.
• Inbound calls come with integrated IVR/Auto receptionist - When someone calls your business, instead of just ringing the phones, the IVR professionally answers with a message such as "Welcome to ABC Company, press 1 for Sales and 2 for Accounts". The call is then directed to either the sales or accounts person or group of people; this ensures your calls are delivered to the right people with no engaged tones.
• Built in Follow-Me service - Never miss that important sales or support call again. The FollowMe service provides you with a flexible incoming call facility allowing the incoming call to follow you from your desk-phone whilst at work or to your mobile or home phone whilst away.
• CloudCall Communicator - Free ‘soft phone’ that turns your PC into a phone allowing you to make and receive calls from your PC or laptop.
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